Privacy Policy
How Wasp Removal Specialists collects, uses and protects the details you send us through this website. Questions? Call 0436389114 or email us any time.
Questions about your data?
Send us a message and we will come back to you.
Who we are
This policy covers Wasp Removal Specialists and this website, waspremovalspecialists.com.au. We provide wasp nest removal and wasp control services across Victoria, Australia.
We handle personal information in line with the Australian Privacy Principles under the Privacy Act 1988 (Cth). If anything here is unclear, contact us on 0436 389 114 or info@swiftpestcontrol.com.au and we will explain it in plain language.
What we collect
We only collect what we need to quote your job and turn up at the right place. When you complete the quote form on this site, that is:
- Your name, so we know who we are speaking to.
- Your phone number, which is how we call you back with a quote.
- Your email address, used to reply and to send written quotes or documentation if you ask for them.
- Your suburb or postcode, so we can confirm we cover you and give accurate timing.
- The type of wasp problem you select, and any details you choose to type about where the nest is.
- Any photos or information you send us by email when you contact us directly.
What we do not collect
We do not ask for and do not want your date of birth, government identifiers, bank or credit card details through this website. There are no customer accounts and no logins on this site, so there are no passwords to store.
This site does not run advertising trackers or a marketing pixel, and we do not build behavioural profiles of visitors.
How we use it
Strictly to respond to your enquiry and carry out the work:
- To call or email you back with a quote.
- To arrange a time and attend the property.
- To identify the species and plan the right treatment before we arrive.
- To follow up about the job, including any re-treatment.
- To keep a record of work performed, which we may need for our own compliance and insurance purposes.
We do not sell your information
We do not sell, rent or trade your personal information to anyone, and we do not pass it to third parties for their own marketing.
Your details are shared only where it is necessary to deliver the service or where the law requires it - for example, with our web host, which stores this website and its form submissions on our behalf, or with our email provider when we reply to you.
Cookies and this website
This website uses only what is needed to work properly. WordPress and our caching software may set functional cookies so pages load quickly and forms submit correctly. Our form software may record a submission timestamp and the IP address the enquiry came from as a basic anti-spam measure.
You can block or delete cookies in your browser settings. Doing so will not stop you browsing the site, though the quote form may not behave correctly.
If we add website analytics or advertising measurement in future, we will update this policy to say so before it goes live.
How long we keep it
We keep enquiry and job records only as long as we have a genuine business reason - to service the job, to handle any follow-up or warranty question, and to meet our record-keeping, insurance and tax obligations.
If you asked for a quote and did not proceed, tell us and we will delete your details.
Keeping it secure
This website is served over an encrypted HTTPS connection, so what you type into the form is encrypted in transit. Access to enquiries is limited to the people who need it to run the business.
No system is completely secure, and we will not pretend otherwise. What we can say is that we collect as little as possible in the first place, which is the most effective protection there is.
Your rights
You can, at any time:
- Ask what we hold about you, and we will tell you.
- Ask us to correct it if something is wrong.
- Ask us to delete it, and we will unless we are legally required to keep it.
- Ask us to stop contacting you, and we will stop.
- Complain if you think we have mishandled your information.
How to contact us, or complain
For anything to do with your personal information, contact us on 0436 389 114 or info@swiftpestcontrol.com.au. We will respond within a reasonable time, normally a few business days.
If you are not satisfied with how we have handled a privacy complaint, you can contact the Office of the Australian Information Commissioner (OAIC), the national privacy regulator, at oaic.gov.au.
Changes to this policy
If we change how we handle personal information, we will update this page. This policy applies to this website only - if you follow a link elsewhere, that site has its own policy and we are not responsible for it.
Last updated: September 2026.
Any questions about your details?
Call us and ask. We would rather answer than have you wondering.